Our objectives
The North Eastern Community Aged Care Home, in conjunction with the North Eastern Community Hospital Inc, provides a clear mission, vision and values statement as a part of their commitment to providing a quality service to the residents.
Planning and leadership
Our aged care leadership is facilitated by our CEO and Clinical Management team. Our approach to service excellence starts with our consumers and works up to ensure our approach is one of continuous improvement.
Our Mission
North Eastern Community Hospital provides health and aged care services for our local community. Investment in comprehensive, sustainable healthcare services ensures we continue to achieve service excellence with highly skilled, professional and caring staff.
Our Vision
To be the premier provider of health and aged care in our community.
Our Values
- Leading carers/caring leaders
- The protection of the dignity and rights of patients and residents
- Maintaining and fostering a strong affiliation with Community Service Groups, health centres and Medical and Allied Health personnel
- A dynamic and innovative culture to attract and retain the best personnel
- Continually updating facilities, equipment and technology
- Maintaining financial stability
- Providing a harmonious and safe working environment
The Aged Care Standards and Accreditation
North Eastern Community Aged Care is an Australian Federal Government funded facility and is regularly audited by the Aged Care Quality and Safety Commission (ACQSC). The Australian Federal Government has legislated standards of care that all facilities must meet in order to be accredited and to receive ongoing funding.
ACQSC is the independent body responsible for managing the accreditation and ongoing supervision of Commonwealth funded aged care homes.
Our three year Accreditation is current to November 2026. The Accreditation Standards are detailed in the Quality of Care Principles 1997 Schedule 2 and the Aged Care Act 1997.
For more information visit ACQSC website.
Privacy and dignity
We respect the dignity and privacy of all of our residents. Each resident can expect that all of our communications and other records pertaining to their care will be treated as confidential.
Confidentiality
Each resident has an individual care plan which contains information on the care they require. All information either of a personal nature or pertinent to the resident’s medical condition and care is stored in an area which can only be accessed by authorised personnel.